Terms and conditions:
All purchases made via this website are between you, as the customer, and
Borgens Entertainment A/S
Borgpladsen 8
6800 Varde
Tel. 75 22 22 87
borgen@schantz.eu
CVR 45574040


Ordering:
All prices on the website are in Danish kroner and are stated including VAT, duties, customs, etc.
Once you have entered into an agreement with us, we store the order information. You can view your
order details on screen as well as in the order confirmation sent to your email address.
It is not possible to access the order confirmation afterwards via our website.
When ordering a gift voucher/gift card or prepaying for an event, you as the buyer are
responsible for checking that your gift voucher/gift card or event matches
what you ordered. Otherwise, please contact Borgens Entertainment by phone or email.
You can find the contact details on the order confirmation.


Payment:
We accept Dankort, Visa Dankort, E-Dankort, MasterCard and Maestro cards.
We use a payment gateway from Nets. All card data and communication are encrypted; neither
Borgens Entertainment nor anyone else can read the data.
The amount for the gift card is only charged when it is sent from Borgens Entertainment.
The amount for prepayment of an event is charged immediately.
A higher amount can never be charged to your credit card than what you approved at purchase.
When paying by invoice or EAN, an administration fee of DKK 50 is charged.


Gift cards:
What can the gift card be used for?
Print-at-home gift cards (amount): The gift card can be used for all Borgens Entertainment activities.


Gift card validity:
Unless otherwise stated in the agreement between buyer and seller, the gift card is valid for 3 years from
the purchase date. Please note – a gift voucher may have a specific usage period and can only be used during
that period.
Unless otherwise stated on the gift card/gift voucher/external deals, they cannot be redeemed during
the following periods: the school Easter holidays, week 42, and the school winter holidays.
During the validity period, the gift voucher can be redeemed for cash subject to a fee of DKK 25. Expired
gift vouchers can, after the expiry date and for up to one year, be renewed by issuing a new gift card or

redeemed for cash corresponding to the purchase value of the gift voucher or the remaining value on the gift card.
If you wish to make use of the above, please contact boorgen@schantz.eu. Remember to attach
the gift voucher.


Delivery terms:
All gift cards/gift vouchers are sent electronically as an attachment in an email to the email address you
provided in connection with the purchase.
As soon as the purchase is completed, you will receive an email with the order confirmation and the attached
gift card/gift voucher. If the gift card/gift voucher has not been delivered, please contact Borgens
Entertainment by phone/email. Remember to check your email for “junk mail”.
It is the buyer’s responsibility to bring their gift card/gift voucher to the centre.
Borgens Entertainment is not responsible for lost, damaged, stolen or deactivated
gift vouchers.


Right of withdrawal:
The Danish Consumer Contracts Act, section 18(2), exempts from the right of withdrawal: Delivery of digital content that
is not delivered on a physical medium, if performance has begun with the consumer’s prior
express consent and acknowledgement that they thereby lose their right of withdrawal.


Cancellation of an event:
The reservation can be cancelled free of charge up to 14 days before the start time. Cancellation
after this will be invoiced at the full amount of the start fee/booking fee. Changes to the number of
participants/activities can be reduced up to 14 days before the start time.
Minor adjustments related to dining of up to 2 people can be made up to 2 days before the start time.
No-shows will be invoiced the full start fee.
If you fail to cancel your event (cf. the terms above), the cancellation fee is
the total price of the booking, for which an invoice will be issued. In addition, an
administration fee of DKK 75 is charged


Complaints:
The Danish Sale of Goods Act’s rules on defects may apply to purchases of goods. If you are not satisfied with the
service, you can contact us at borgen@schantz.eu or by phone at 75 22 22 87.
As a rule, you do not have a 2-year right to complain, as this is a service. Therefore, please
contact us immediately if you experience problems with your gift card/gift voucher. You have the right
to have any defects in the service remedied that can be attributed to the nature of the service,
unless it is due to your own circumstances or other external circumstances for which we cannot be held liable under
Danish law.

Personal data policy:
The data that Borgens Entertainment registers is regulated by the “Act on Processing of
Personal Data.” Borgens Entertainment is the data controller. The Danish Data Protection Agency supervises any
processing covered by the Act. You can find the Act in full and read about the Danish Data Protection Agency at:
www.datatilsynet.dk.
To enter into an agreement with us, we need the following information:

Name
Address
Phone number Email address
We register your personal data for the purpose of delivering the product to you
or registering your prepayment for an event.
When personal data is collected via our website, we ensure that it always happens with your
explicit consent, so that you are informed about exactly which information is
collected and why.
Information provided to Borgens Entertainment is in no way disclosed or sold to
third parties, and we do not register any sensitive personal data.
As a registered user with Borgens Entertainment, you always have the right to object to
the registration. You also have the right to access which information has been registered about you. You have these
rights under the Danish Personal Data Act. Enquiries in this regard should be addressed to Borgens
Entertainment via email at borgen@schantz.eu


Complaints procedure:
If you wish to complain about your purchase, please contact Borgens Entertainment at 75 22
22 87 or borgen@schantz.et. If we are unable to reach an agreement, you may contact the relevant
boards/authorities, provided the conditions for doing so are met.

Stag parties, anniversaries and other special occasions: Want to celebrate a special day in style? We offer activities and a setting that create the right atmosphere and great memories for the whole group.

Cosy evenings & private get-togethers: Bring friends or family together for an evening of games, sport and fun. From shuffleboard to adventure golf – we have everything you need for a cosy evening.